Booking conditions

Legal information

Gran Canaria Rural is a trade name of Viajes Canarias Rural S.L. (Tax ID B-35.743.764), with registered office at Carretera de Tamaraceite, 148, 35018 Las Palmas de Gran Canaria. Registered as a travel agency under number I-AV-0000053.1.

Bookings are managed in coordination with Casitas Canarias. These conditions form part of the mediation contract between the customer and the company, complemented by the specific conditions of each accommodation.

1. Booking and payment process

Once availability has been verified, the customer will receive a confirmation with the available payment methods. To formalise the booking the customer must:

• Provide full personal data, check-in and check-out dates, number of guests and any other required information.
• Pay 40% of the total amount within a maximum of 48 hours from confirmation.
• Pay the remaining 60% at least 30 days before the check-in date.

For bookings confirmed less than 30 days before the check-in date, full payment is required upon confirmation.

If the first payment is not made within the 48 hours indicated, Gran Canaria Rural reserves the right to cancel the booking without prior notice.

Accepted payment methods: bank transfer, cash deposit, credit or debit card, and cash payment at our offices.

After the first payment, the booking confirmation will be sent. With the full payment, the voucher and the detailed accommodation address with directions will be delivered.

2. Prices, occupancy and minimum stays

• Prices shown on the website are per night, for 2 people and stays of 7 nights or more. The final price is calculated when indicating exact dates and actual number of people.
• Children count as people. Babies from 0 to 2 years old staying in a cot do not count towards the occupancy.
• The first cot is free (must be requested at the time of booking).
• Taxes are included according to the rate in force at the start of each season.
• The minimum stay varies according to accommodation and dates.
• Bookings of 7 nights or more can be confirmed at any time. Bookings of less than 7 nights are placed on hold and confirmed at most one week before check-in, subject to availability.

3. Cancellation policy

Once the booking is confirmed, cancellations by the customer incur the following charges:

• From 45 to 31 days before check-in: 10% of the rental amount.
• From 30 to 21 days before check-in: 40% of the rental amount.
• From 20 to 8 days before check-in: 60% of the rental amount.
• From 7 to 2 days before check-in: 80% of the rental amount.
• 1 day before, the day of check-in or no-show: 100% of the rental amount.

In cases of duly documented force majeure, each situation will be reviewed on an individual basis.

Recommendation: we advise taking out cancellation insurance at the time the booking is confirmed. Coverage is only valid if contracted simultaneously.

4. Refunds

Refunds will be made, whenever possible, by the same method used for payment. As an alternative, refund by bank transfer may be chosen. The maximum period for processing the refund is 30 days from the cancellation.

5. Check-in and check-out times

• Check-in: from 5:00 PM on the date indicated in the confirmation.
• Check-out: until 12:00 noon on the date indicated in the confirmation.

Any modification of times is subject to the availability of the accommodation and the person responsible for handing over the keys.

Check-ins after 10:00 PM may incur additional staff costs. The customer must communicate in advance the estimated time of arrival, as well as the flight number and time where applicable.

6. Security deposit

Some accommodations require a deposit at check-in. This deposit will be fully refunded to the customer after check-out, once verified by the key-handling officer that there are no damages or additional charges.

7. Occupancy, visitors and pets

The maximum number of guests is the one indicated in the file of each accommodation. It is not permitted to host more people than the contracted capacity without prior authorisation.

Visits to the accommodation by persons not staying there are not permitted, unless expressly authorised by the owner.

The admission of pets varies according to the accommodation. They will only be allowed in previously authorised accommodations and always with mandatory communication at the time of booking.

8. Use of facilities and house rules

The customer agrees to make correct use of the facilities and to respect the specific rules of each accommodation. In particular:

• Smoking is prohibited inside the accommodations unless otherwise indicated.
• Established quiet hours must be respected.
• Events, weddings, stag/hen parties or large gatherings are not permitted without express authorisation from the owner.
• The customer is responsible for damages caused during their stay.
• The customer agrees to leave the facilities in the same condition in which they found them.

9. Customer obligations

• Inform in advance of the estimated time of arrival and, when applicable, of the flight number and time.
• Respect the maximum number of contracted occupants.
• Communicate the presence of pets (when authorised) at the time of booking.
• Provide personal data of all occupants when requested.
• Report any incident at the moment of arrival or during the stay so that it can be addressed.
• Take responsibility for any damage caused to the accommodation or its equipment.

10. Booking modifications

Any modification of the booking (change of dates, number of guests, etc.) must be communicated as far in advance as possible. Modifications are subject to availability and may incur charges depending on proximity to the check-in date and the applicable price difference. All modifications will be confirmed in writing.

11. Provider liability and cancellation

Gran Canaria Rural verifies the accuracy of the information published for each accommodation. It is not responsible for changes introduced by the owner that have not been communicated.

In the unlikely event that Gran Canaria Rural or the owner is forced to cancel a confirmed booking for reasons outside the customer\'s control or due to force majeure, an equivalent alternative accommodation will be offered or the full amount paid will be refunded.

During the trip and the stay, the customer has access to a telephone support service available for urgent incidents.

12. Complaints

Any complaint must be communicated immediately during the stay so that it can be addressed. Gran Canaria Rural shall not be liable for complaints made after the stay if no complaint was raised on arrival or during the stay.

If the problem is not satisfactorily resolved during the stay, the customer may submit a formal written complaint within 7 days after the end of the stay.

For complaints: info@grancanariarural.com or +34 928 464 464.

13. Recommendations

• Carry personal documentation for all occupants.
• Inform at the time of booking of any allergies or reduced mobility needs.
• Take out cancellation insurance at the time the booking is confirmed.

14. Applicable law

These Booking Conditions are governed by Spanish law. Any dispute will be submitted to the jurisdiction of the courts of Las Palmas de Gran Canaria.